Optimizing Hotel Beds: A Guide for Housekeepers

As a dedicated housekeeper, you understand that the quality and maintenance of hotel beds are key to guest satisfaction, room aesthetics, and budget management. Below, we address common concerns and present effective solutions to enhance your hotel’s bed issues.

Hotel Beds : Bases

Q1: What are the typical problems associated with bed bases?

Slats or Mattress Support Beams: Many bed bases use untreated pine slats that can crack or break under heavy use. Makers commercial bed bases use laminated pine slats, which are significantly stronger and can mitigate this issue.

Screws and Fasteners: Over time, screws and bolts may loosen, compromising bed stability. The Makers hotel bed base utilizes a tool-less lug and slot assembly, eliminating the need for screws, ensuring lasting stability.

Legs or Feet: Legs attached directly to timber frames (common to most bed base brands) are prone to breaking, especially when beds are frequently moved. Makers hotel bed base legs are uniquely fitted to a steel leg bracket rather than into a pliable timber frame enhancing durability.

Centre Support Bar: Central bars can sag or break under heavy usage. Makers hotel bed bases feature a double-reinforced central support bar that provides superior strength and longevity.

Frame Joints: Welded or screwed joints may weaken over time. Makers bed bases with lug and slot assembly, allow for easy replacement of side and end walls, extending the bed’s lifespan.  These components are held in stock.

Upholstery: The fabric or padding on the bed base can fade in direct sunlight, tear, fray, or wear thin from frequent use or cleaning.  Makers bed bases have a uniquely designed tight-fitting slip-on cover that can be maintained easily or replaced to refresh the appearance of the bed base.

Castor Wheels: Wheels may malfunction due to wear or debris. Implementing a combination of swiveling castor wheels at the head and rigid glides at the foot of the bed make it easier and more efficient for housekeepers to maintain rooms.

Mattress Selection

Q2: What’s the difference between Bonnell spring and pocket coil mattresses and does that impact guest satisfaction?

Bonnell Spring Mattresses: These traditional mattresses are budget-friendly and provide a bouncy feel. However, they have high motion transfer, meaning movement on one side can disturb the other side. They also offer less support, which may lead to discomfort and mixed guest reviews.

Guest Review: “The bed was okay, but I felt every time my partner moved. Not the best sleep.”

Pocket Coil Mattresses: Featuring individually wrapped coils, these mattresses offer targeted support and minimal motion transfer, ensuring undisturbed sleep. They provide a plush, hotel-quality feel and maintain their structure longer, reducing replacement costs. Guests often report higher satisfaction with the comfort and support of pocket coil mattresses.

Guest Review: “Best sleep I’ve ever had in a hotel. Firm yet comfortable felt like a luxury resort bed!”

Q3: Can you feel the zip in a Super King Split hotel bed?

Absolutely not!  The Makers Euro Top mattress features a commercial quality zip positioned 60mm below the plush Euro-Top layer, making it undetectable during sleep.

Q4: What spring system is best for Housekeeping Efficiency?

Makers Napa & Napa Plus (Bonnell Spring): these mattresses are lighter and easier to handle during bed-making; however, they tend to sag over time, leading to presentation challenges and increased guest complaints, which in turn result in more room changes and maintenance requests.

Makers Midnight Comfort & Euro-Top (Pocket Coil): these mattresses maintain their shape for longer, ensuring a consistently crisp and inviting bed presentation, which enhances the room’s luxury feel and positively influences guest perception. This durability leads to fewer guest complaints, reducing the need for room changes and compensation, thereby streamlining housekeeping operations.

Ultimately, your guests judge their stay by how well they sleep—and that’s where the right mattress makes all the difference.  If you want better reviews and repeat stays, the Makers Midnight Comfort & Euro-Top offer unmatched sleep quality and come with a 10-Year Commercial Warranty.

Best Practice for Mattress Care

Q5: What is best practice for maintaining mattress hygiene and extending lifespan?

Use of Protectors: Employing high-quality bed bug and/or mattress protectors safeguards against stains, dust mites, and wear, enhancing hygiene and durability. See The Best Bed Burger, bed layering guide.

Regular Rotation: Rotating mattresses (180°) quarterly ensures even distribution of wear for longer lifespan.

Routine Inspections: Monthly checks for sagging, lumps, or noises help identify issues early, allowing for timely interventions.

Deep Cleaning: Bi-annual vacuuming, spot cleaning, and airing out of mattresses maintain freshness and hygiene.

Pro tip #1 : Keep a maintenance log for each bed to track its lifespan & performance.

Pro tip #2 : If a mattress shows early signs of wear, place it in a lower-use suite to extend its lifespan.

Mattress Replacement

Q6: What signs indicate that a mattress should be replaced?

Visible Sagging: Sagging of more than 2 inches suggests diminished support.

Guest Complaints: Increased reports of discomfort or back pain signal the need for evaluation.

Structural Issues: Noisy springs or loss of support indicate wear.

Hygiene Concerns: Persistent stains, odors, or signs of infestation necessitate replacement.

Q7: What is the Lifespan of a Makers Mattress?

Typically a pocket-coil mattress should last 6,000–10,000 guest nights, (6-10 years), depending on guest traffic and mattress maintenance. Bonnell spring mattresses should last 2,000 – 6,000 guest nights (2-6 years)

Conclusion: Proactive Maintenance of Hotel Beds for Optimal Guest Satisfaction

By addressing common bed base issues and carefully selecting and maintaining mattresses, housekeepers can significantly enhance room presentation and guest comfort while effectively managing budgets. Implementing these practices ensures a restful experience for guests and reflects positively on the property’s reputation.

Is it time to refurbish your older beds?  Upgrade today and turn your hotel beds into a competitive advantage. For more detailed information and personalized solutions, contact us at sales@vendella.co.nz.