case study
Refurbishing 26 Hotels Simultaneously.
31 May 2023
Accommodation Type: Hotels
Number of Hotels: 26
Number of Rooms: 2,500+
Project Length: 3 months
Project Value: Circa $1,000,000
Product Supplied: 55,000+ individual products across all product ranges.
Brands/Chains Included:
The Project.
In early 2022, Vendella undertook a major project of simultaneously supporting 26 hotels through a refurbishment process as they exited the government controlled ‘Managed Isolation and Quarantine’ (MIQ) program and re-entered mainstream accommodation.
The Challenges.
The project was not for the faint-hearted, given the sheer volume of goods required, the tight time frame, the number of Hotels involved and the diversity of their requirements.
Over a short three month period, we were required to supply over 55,000 individual products, spanning nine different product categories, to 26 hotels, totaling over 2,500 rooms.
This requirement, combined with manufacturing delays, troublesome international shipping, low staff availability, and wildly fluctuating costs created a near perfect storm.
The Solution.
Thankfully this wasn’t our first rodeo, and we relished the challenge as an opportunity to showcase our experience and ability for successful project delivery in the hospitality industry.
While we’re not about to give away all our secrets, this was our solution.
1: Consultation.
The first step in any successful project is consultation. For us, this meant multiple visits to active isolation and COVID-positive hotels. Through this hands-on approach, we were able to provide expert advice and recommendations on products that would save our clients time and money, both immediately and in the long term.
2: Clarity of Expectations.
Once the groundwork was complete, stage 2 was to clarify every point. This phase is crucial to ensure everyone is on the same page, right from the start. Topics for clarification include product choices, sizes and quantities, dispatch and delivery dates, key personnel, communication channels & regularity, pricing and payment terms… to name a few.
3: Communication.
One by one, each hotel was signed off once every t was crossed and i dotted. From here it was handed over to an Account Manager to ensure clear communication was delivered to each property. Given the unpredictable nature of the world at the time, maintaining accurate & transparent communication on a weekly basis between all parties was paramount.
4: Completion.
With this project, there were numerous moving targets. By being flexible and leveraging our capacity, we were able to maintain a high level of surety for the hoteliers.
Ensuring products were in our warehouse ahead of schedule meant that we could offer staggered or delayed deliveries, guaranteeing that goods were received on-site exactly when needed. This meant the delivery of their soft furnishings were one area our clients didn’t need to worry about!
The Outcome.
At completion, the project was a resounding success. The hoteliers we assisted were able to restore their hotels from a MIQ facility back to normal hotel operation in record time. By drawing on our expertise and deep understanding of the hospitality industry, we were able to make it easy for hoteliers to overcome the complex challenges they faced during the reopening, supporting them to emerge stronger and more resilient than before.
Referral.
“I highly recommend Vendella as a supplier.
We used their products when reopening the hotels and refurbishing existing ones, and Vendella worked with us logistically to ensure a smooth process. They’ve always been attentive to our needs, and their fast delivery times are a testament to their dedication to the customer. We purchased a wide range of their products, including mattress toppers, protectors, and pillows, and have remained impressed with the quality.
Their commitment to sustainability, product quality, and excellent customer service made them a reliable and trustworthy partner for our business.
Vendella is awesome!”
MAREE WELGUS | REGIONAL GENERAL MANAGER,
SUDIMA HOTELS – HIND MANAGEMENT
Flexible Delivery.
To ensure a seamless and on-time delivery, We held stock prior to delivery to ensure it was ready when needed. Once given the green-light, we worked with the hotels & freight companies to arrange staggered deliveries.
Extensive Range.
Each hotel has specific requirements and brand standards to meet. We were able to draw on our vast & global network of quality suppliers to ensure goods were manufactured to specification and delivered on time.
On-Point Communication.
Our account managers worked tirelessly to ensure everyone had the right information, at the right time. This gave the stressed, busy and tired Hoteliers peace of mind (which was in short supply at the time!)
