FAQs

South Island delivery – one day*, excluding rural delivery.
North Island delivery – two days*, excluding rural delivery.
*These times may alter if the item has to be made or if items are out of stock.

Most of the time, the only cost incurred will be a $6.95 handling fee per invoice. However, some orders placed with us will attract a freight fee, relevant to location or business type. Oversized items may incur an additional manufacturer delivery fee.

Furniture Freight includes bulk freight but does not include door to door service.

No, we will dispatch orders of any size. Although, some product can not be bought as individual items, only in packs. This is displayed on the website.

Yes, we certainly can. We deliver New Zealand wide, and if you place your order before 3pm it will be processed and dispatched the same day (excl. beds & furniture). Freight to the North Island generally takes 2-4 days to be delivered, and if your address is rural, deliver can take an extra couple of days.

Your complete satisfaction is important to us and we want you to have confidence when making a purchase over the phone or on our website. So to give you this assurance, we have a simple Returns Policy which you can keep in the back of your mind when ordering!

All returns made as customer error will be subject to a restocking fee as below;

$18+GST flat rate for orders up to the value of $200+GST

10% of product returned if value over $200+GST

More good news, we can help with the cost of return freight so see our Freight Policy for this!

**We bend the rules if you happen to receive a faulty or damaged item.
Give us a call and we’ll help you out, no issues!

If your return fits these conditions, you’ll enjoy a 100%* money back guarantee when you return any everyday** item

– It must be in its original packaging
– It must be in its original condition (i.e. not used, washed, soiled etc.)
– It must be within 30 days of purchasing.
– Unless Faulty*

*All returns made as customer error will be subject to a restocking fee as below:

– $18+GST flat rate for orders up to the value of $200+GST
– 10% of product returned if value over $200+GST

More good news, we can help with the cost of return freight, see our Freight Policy for more info!

**An ‘Everyday Item’ is defined by us as something that is not Oversize, Custom Made, End of Line etc.
Please contact us if you would like clarification whether your item is an ‘Everyday Item’

We have a 30 day product return policy. If you are not satisfied with your purchase, you can return it for a credit within 30 days of purchase. *This excludes Furniture & Beds. Goods must be returned ‘as in dispatched’ condition. If you are unsure, feel free to call our helpful team on 0800 836 335 – they will be more than happy to answer any questions.

*Unless Faulty – This includes (but is not limited to) the following; Housekeeping Trolleys, Mattresses, Bed Bases, Tub Chairs etc.

Because of the nature of some items, there are a few that we cannot return unless faulty:

– Items that have been used, washed, soiled etc.
– All Beds & Mattresses
– Custom Made Items
– Custom Ordered Items
– End-of-Line Items

Above all, if you have any questions or queries please contact one of our friendly team members by calling 0800 836 335 or email: [email protected]

Package the items you are wanting to return and seal the carton/s. Call our team to advise of the return including the number of cartons. We will email you courier labels to print and stick onto the cartons, along with instructions on how to schedule pick up. Customer Care will track the delivery back to the warehouse. On delivery, items are checked and a credit note issued as confirmation of the return.

Yes! All samples are charged unless otherwise notified. Credits for returned samples are issued upon receipt back to Vendella Group.

No, all prices are GST exclusive.

We carry almost our entire range in stock. We also have access to large amounts of other options not featured online. If you can’t find the item you need, just ask! Sometimes the product you have ordered may be put on back-order due to an unforeseen influx in demand. Rest assured, more stock is on the way! Our customer care team will notify you within 24 hours via email to advise your estimated time of delivery.

Yes! We carry a large range of products and on the off chance we can’t source the item you desire, we’ll lead you in the right direction to find it. We’re here to help!

A warranty covers manufacturing defects in workmanship and materials. (excludes commercial applications). The warranty period is from the date of first purchase and is not transferable.
Warranty does not cover faults caused by accident, abuse, misuse, neglect, normal wear & tear, body contouring (beds) or transportation.
An incorrect choice of product does not constitute a manufacturing fault.

Vendella supports all Airbnb customers as we are all in the art of providing hospitality right? Create your account online, and we will add you to our ever growing group of awesome Airbnb customers from around New Zealand and the South Pacific. Please provide your Airbnb Name/Link.

We love Timaru, and our main office and dispatch warehouse is based here. This may be considered by some to be ‘off the beaten track’, but we have a great port and excellent access to road and transport. Being based in Timaru does not affect our freight or service promises at all.

No – freight does not cost more. In fact, we do not charge freight at all apart from on larger items such as beds and furniture, or on a minimal amount of orders relevant to location or business type. However, we will notify you prior to processing your order.

We charge a small handling fee of $6.95 on most orders to cover expenses related to order processing. This includes packaging, storage, shipment costs, and other general ‘handling’ expenses. Not all orders get charged this fee – backorders, samples or replacement orders are exempt.

New website registrations are set up with pre-paid account terms by default. However, if you’re interested in establishing a credit account, please call us to discuss eligibility. Qualified customers may be eligible for credit limits of up to $15,000.